Advice

You may want to learn more about your medical conditions or seek further advice on how to deal with the different options that you are presented with by your GP. The links below are provided to help achieve this aim, but are only there for guidance – we can not guarantee the quality of the information provided and take no responsibility for the consequences of any actions taken as a result.

Medical Service Providers

NHS Walk-in Centres – These are useful centres where you can be treated for a range of minor illnesses or injuries. You can turn up without an appointment. Birmingham’s walk-in-centre is situated: Lower Ground Floor, Boots the chemist, 66 High Street, Birmingham, B4 7TB (0121 288-4500)

Minor Injuries Unit (MIU) – If you have suffered a minor injury (like bites, strains, infected wounds and eye infections), go to your local Minor Injuries Unit (MIU), rather than Accident and Emergency. You don’t have to make an appointment. Your nearest MIU is Birmingham Heartlands Hospital – Bordesley Green East, Birmingham, B9 5SS (0121 424-2000)

Solihull Walk in Centre – Patients may also wish to attend this centre which is based in the grounds of Solihull Hospital, Lode Lane and is open from 8 am to 10pm , 7 days a week.

Accident and Emergency – If you, or someone else has a major health emergency, such as severe breathing difficulties or loss of blood, go to your nearest accident and emergency department, or call 999 for an emergency ambulance. Your nearest department is Birmingham Heartlands Hospital – Bordesley Green East, Birmingham, B9 5SS (0121 424 2000).

Referrals

The Citizens’ Advice Bureau (seeĀ website) helps people resolve their legal, money and other problems by providing free information and advice from over 3,000 locations, and by influencing policymakers.

Travel Vaccinations

NB. This service is for registered patients only. Patients who are going to travel need to complete the travel risk assessment form which can be downloaded here. You will need to complete one form for every person who is travelling. Please ensure that all information is completed, especially name, date of birth, telephone number, date of travel and destination. Please allow adequate time for processing and appointment scheduling (minimum of 6-8 weeks prior to travel).

Hand the form in at reception. A nurse will then call you with an appointment time.

Useful websites

Best Treatments (BMJ) : A service providing general evidence-based advice for patients

NHS Direct : An NHS website providing good, in-depth advice on a variety of topics

Patient UK : Medical advice covering a broad range of conditions

Ship-Shape : Sexual Health Advice for patients in the West Midlands

Birmingham OwnHealth : Birmingham OwnHealth is a ground-breaking healthcare service for people with long term conditions in Birmingham. It provides one-to-one advice and support to members in several languages, working with a designated Care Manager over the telephone to help manage their condition.

Reporting concerns

If you have a concern about an area of practice activity, we are always keen to receive your feedback. Please contact the reception who will organise for you to speak to the Practice Business Manager or the Assistant Manager. We take all complaints most seriously. Please utilise theĀ contact page to email us anonymously, or to find appropriate contact details.

Zero Tolerance

The Omnia Practice aims to provide the best possible health care for its patients. However, there may be circumstances when it would be considered reasonable, or in the best interests of the practice to remove a patient from the patient list due to unacceptable behaviour. Unacceptable behaviour includes physical violence and any type of verbal or physical abuse, including threats or gestures (whether on or off practice premises), sexual and racial harassment, stalking, inappropriate emotional attachment to a member of the primary care team, any type of discriminatory abuse that is directed towards any member of the primary care team or towards patients or others on practice premises and will not be tolerated.

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