The Omnia Practice at Yardley Green Medical Centre aims to provide the best possible health care for patients in a friendly and efficient environment. Our continuing development is very important to us and we welcome comments and feedback in all areas of our service.
NEW PATIENT ENTRANCE
As of Monday 23rd November, access to the building for appointments will be via the new entrance, ‘Door 1’ – image above.
A member of the reception team will be available to help.
Please make sure that where possible you wear loose clothing to your appointment and ensure that you bring a face covering. Any patients without a face covering will be asked to rebook their appointment. You will also be required to take your own temperature on arrival. If your temperature is 38C or above, you will be asked to go home immediately and contact NHS 111 as per NHS UK advice.
All patients will be required to sanitise their hands and we ask that you attend alone if possible, to keep in sync with current government guidelines for social distancing. Access to the building will be via Door 1 and you will exit through the Tower Door entrance, Door 2.
PLEASE NOTE – OUR MAIN PHONE NUMBER HAS CHANGED TO 0121 506 2000.
At present at Omnia medical practice we are not providing any medical exemption letters to patients. We as an organisation have written to the LMC for further guidance and clarification and at present will not be undertaking any letter requests.
Telephone Appointments
If you need a telephone appointment please ring the practice or use the “Ask My Doctor” form, please be patient and understanding with the team, like all services the team are being affected by Coronavirus we have staff ill and self-isolating. The team are trying their best to meet the needs of the patient while operating in pandemic times. The Omnia team are not immune to the situation so I ask for your patience and understanding.
Information on the current guidelines for self-isolation and coronavirus can be found here Coronavirus (COVID-19)
Appointments at Omnia practice will either by telephone or video consultation, this its to protect you and the staff and is in accordance with social distancing advice. In exceptional circumstances it may be necessary to see you; this decision will be made by the Doctor following a telephone or video consultation.
Morning appointments are released at 8.00 AM, this is a first come first served service. When we are at full capacity you will be advised to call back from 2:00 PM when the afternoon appointments are released.
There will be no walk in (Sit and Wait) service effective immediately.
There is no patient access to the building.
The main doors to the building will be shut.
Prescriptions
If you have a prescription that is on repeat, please use our online services, if you are not registered for patient online, please speak to reception as we need all patients to order prescriptions in this way.
If you are unable to speak to reception please email them on omniareception@nhs.net with you Name, Date of birth and contact details and somebody will contact you to discuss.
If you need a prescription that is not on repeat then either ring reception or use the “ask the doctor” form on our web page
There will be no paper prescriptions issued by the practice unless it is technically possible for us not to do so, there will be no exceptions to this.
Any other matters
Please call the practice
These matters have been put in place for your own safety
The South Asian Health Foundation has a range of resources available for COVID-19, including videos available in different languages. You can access these here.
